TSECL urges consumers to embrace Smart Meters with confidence

In a bold move to modernize the power distribution system across Tripura and the rest of India, the government has undertaken the installation of smart meters under the Revamped Distribution Sector Scheme (RDSS). However, despite this advanced, consumer-friendly initiative, a wave of misinformation and rumours is threatening to delay its timely implementation.

In response, the Tripura State Electricity Corporation Limited (TSECL) has launched an awareness drive to dispel these myths and encourage consumers to adopt smart metering with confidence.

Addressing widespread confusion, TSECL categorically stated that the claim — “Smart meters will be controlled by private companies” — is completely baseless and misleading. While private agencies known as AMI Service Providers have been engaged for the supply, installation, and initial maintenance of the meters, their selection has been made through a transparent, government-approved tender process. Crucially, ownership, data access, and control of the smart metering system remain entirely with the State DISCOM (TSECL). All meter data is securely transmitted to and managed from TSECL’s servers. No private entity has the authority to access or interfere with a consumer’s electricity usage, billing, or connection.

Another rumour TSECL addressed is the false claim that consumer payments will be routed to private agencies. This is completely incorrect, said an official. Consumers continue to pay their electricity bills through official DISCOM payment platforms, and no part of the bill goes to private hands. The private agencies have no role in revenue collection; their responsibility is strictly technical.

The Corporation also clarified legal confusion around the need for consumer consent in replacing old meters. Citing Section 55 of the Electricity Act, 2003, TSECL reminded that it is the licensee’s legal obligation to ensure installation of reliable, tamper-proof meters. Further, a Gazette notification issued by the Central Electricity Authority (CEA) in December 2019 mandates that all new consumer meters must be smart meters, and existing meters must be upgraded within a defined timeline.

Importantly, smart meters are being installed at zero upfront cost to consumers—completely free of charge. The entire initiative is being carried out under the strict oversight of both central and state governments, with full regulatory approval. Work is already in full swing for feeder smart meters, distribution transformer meters, and consumer smart meters across Tripura, with TSECL closely monitoring quality and performance.

Smart meters are expected to bring greater transparency in electricity usage, reduce billing disputes, and empower consumers with real-time data at their fingertips. Features such as automatic billing, enhanced reliability, and accurate readings are set to transform the way households interact with electricity.

TSECL has issued an earnest appeal to all consumers: "Do not believe rumours—rely on verified, factual information. For any queries or clarifications, please visit your nearest TSECL office or check the official website.”

By embracing this technology-driven, transparent power system, TSECL believes consumers are not just improving their own electricity experience but also contributing to the making of a stronger, smarter India.